China Consumer News reported.(Xie Jinling journalistGu yanwei"Beihai’s consumer satisfaction ranked first among the 14 cities in the whole region for two consecutive years, with the complaint reporting transfer rate of 100% and the deadline settlement rate of 100%, saving consumers an economic loss of 5,498,300 yuan … …” During the "March 15th" this year, Guangxi Beihai Market Supervision Bureau announced the city’s achievements in consumer rights protection in 2021, which made people shine.

Since last year, Beihai Municipal Market Supervision Bureau, while comprehensively promoting the work related to consumer rights protection, has made great efforts to develop the intellectualization of farmers’ markets, standardization of parking charges and standardization of catering services, promoted the intelligent traceability system of food safety in farmers’ markets, carried out special law enforcement actions to standardize parking charges in the whole city, formulated and introduced service standards for catering industry, and strived to make consumers feel more at ease, more at ease and happier in Beihai.

Intelligent traceability system promotes market integrity management

"Boss, two potatoes." The voice of Mr. Huang, a citizen, just fell. The food stall operator of Beijing Road Smart Market put potatoes on the electronic traceability scale for food safety. The information of the business license, the weight, the unit price and the total cost of the purchased goods immediately appeared on the display screen of the traceability scale. Then the operator handed Mr. Huang the small ticket printed by the electronic traceability scale, and Mr. Huang scanned the traceability QR code on the small ticket with his mobile phone, and quickly inquired about the business owner’s subject registration information, honest business information, the source of purchased goods, testing situation and other related information.

"I prefer to buy food here. These food safety electronic traceability claims to make me feel at ease when buying food." Mr Huang told the reporter of China Consumer News.

The staff is guiding the market operators to use the electronic traceability scale for food safety.Information picture

According to Manager Yi, the person in charge of the market management, Beihai Market Supervision Bureau helped the market to upgrade, equipped the business households with electronic food safety traceability, and installed a food safety traceability management system to make the commodity prices more transparent, traceable, accurate in measurement and more honest in operation. Nearby neighborhoods prefer to buy food here.

According to Pang Shaoqing, chief of the Market Construction Section of Beihai Market Supervision Bureau, China Consumer News reporter, at present, there are 663 sets of food safety traceability electronic scales put into use in Beihai. The implementation of these devices has provided intelligent shopping experience for the public, and also avoided the shortage of goods in the market and promoted the honest operation of the market.

Standardize parking charges to make people feel at ease.

In the parking lot of Beihai International Passenger Terminal, the law enforcement officers of Beihai Market Supervision Bureau are checking the clearly marked public signs and charging system on the spot to check whether the parking lot is priced by the government and clearly marked according to regulations. The person in charge of the parking lot said: "The market supervision bureau often helps us standardize the charging service, and now our parking lot has not received any complaints from customers about parking charges."

Law enforcement officers are guiding the parking lot to carry out the standardization of parking charges.Information picture

According to Long Wenfeng, deputy detachment leader of Beihai Municipal Market Supervision and Law Enforcement Detachment, in order to further solve the problem of parking service charges that the masses are more concerned about, in recent years, Beihai Municipal Market Supervision Bureau has taken "standardization of parking charges" as one of the main grips of "I do practical things for the masses". On the one hand, the city’s parking lot business units are instructed to make public signs with clearly marked fees according to the unified and standardized templates. At present, 80 parking lots have completed the production and installation; On the other hand, three local standards of Beihai City, such as "Parking Service Management Standard", were formulated to solve the phenomenon of irregular parking fees that people are concerned about. At the same time, through the special rectification of property fees, a "sword" was shown to the chaos of property fees, and 52 residential quarters were ordered to clear the illegal overcharged property fees of 197,700 yuan, effectively rectifying the property price order in the city.

Standardized catering service makes consumers comfortable and satisfied.

Yuansheng Restaurant is a catering enterprise in Beihai with the theme of Nanzhu culture in Beibu Gulf. There are more than 40 standards and responsibilities on the back kitchen wall of the restaurant, ranging from the dress code of employees to the management responsibilities of chopping boards. The person in charge of this enterprise told the reporter of China Consumer News: "Our enterprise has deepened around Beihai Catering Service Standard System according to its own development characteristics, introduced the 4D food safety on-site management system, and formulated 4D management norms. After standardized management, the restaurant was optimized and refined from more than 300 dishes to more than 100 dishes, which not only reduced the waste of ingredients, but also improved the labor efficiency. Only the labor cost saved more than 100,000 yuan, and the cost of large equipment also saved more than 50,000 yuan. "

The person in charge said that since the standardized management of catering services was implemented, all aspects from kitchen to staff management have been greatly improved, which not only increased the goodwill and trust of customers, but also further enhanced the image of Beihai as a tourist city.

Staff guide the standardization of catering services in catering enterprises.Information picture

"Since the standardization of catering services was implemented in restaurants, the overall team’s awareness of comprehensive implementation has increased by 60%, job efficiency has increased by 70%, and cost loss has been reduced by more than 70%." Mr. Mao, the person in charge of Qijiapeng Restaurant in Beihai City, said that with the blessing of standardization, Qijiapeng has become a "punch-in" restaurant in online celebrity for tourists to understand the catering culture of Qijiapeng, which is also inseparable from the standardization of catering services in restaurants.

Yi De, chief of the Food and Catering Safety Supervision Section of Beihai Market Supervision Bureau, told the reporter of China Consumer News that in order to further improve the quality of catering services, Beihai Market Supervision Bureau has formulated Beihai Catering Service Standard System, which covers 64 standards in three frameworks: general basic service standard system, service guarantee standard system and service provision standard system, leading supervision by standards and improving the service quality of catering industry by standards.

In the interview, the reporter learned that in addition to strengthening the guidance of standards, the market supervision department of Beihai City also strengthened the supervision of the tourism market, and standardized the seafood catering business behavior, guided consumers to consume rationally, and carried out special rectification of the tourism market by issuing the Reminder and Warning on the Standardized Business Behavior of Seafood Catering Industry in the City and the Convention on Honesty and Trustworthiness of Seafood Catering. In 2021, 4,472 travel-related business units were inspected, 26 cases were filed, and 135 households were ordered to rectify. The number of complaints about seafood catering was the same as that of the previous year.

Beihai Municipal Market Supervision Bureau’s devotion to doing practical things for the people has not only won the respect of enterprises, but also won the praise of consumers in the face of the improving consumption environment. "The satisfaction of the masses is the greatest affirmation of market supervision and the ultimate goal of market supervision departments to continuously improve the consumption environment." Cai Biyu, deputy director of Beihai Municipal Market Supervision Bureau, said. In the future, the market supervision department of Beihai will persist in taking the people as the center, continue to intensify the rectification of the consumption environment, and further enhance the people’s sense of happiness and gain in consumption activities.